Effective Communication
Posted in Communication, Emotion Regulation, General, mental health, mindfulness, Self Care, Stress on 01/22/2011 08:24 pm by AmberI’ve been on a communication kick lately… In both my professional and personal worlds, I’ve been observing what makes an interaction between people go smoothly and what makes those inevitable snags become waaaay bigger than necessary. One of the most daunting challenges in communication is telling the difference between your thoughts and feelings, then sharing those with important others. I truly believe that being aware of our thoughts and feelings is essential to effective communication, so I thought I’d go a little deeper into communication this week. As you already know from your own experiences, communication is a tricky endeavor… Being mindful of our own stuff, determining what is being asked of us, working through our automatic responses, and then stringing all these feeling-thought-ideas together in a cohesive sentence is difficult work! In my experience, good communication requires that we S–L–O–W our internal reactions long enough to sort through everything. We need to first create time-space between the internal reaction and the external response, then we are able to practice making our external responses match those of our highest Self.
This allowing for time and space in between urge and action is not easy. First of all, feelings and psychological processes are powerful stuff… The mind can either be a safe harbor for peaceful contentment or a mine-field of self-derision and negativity, as well as everything in between. Our default way of responding to the world can be learned from our culture, our circumstances, and our families. It can also be linked to our own genetic and neurological make-up. Whatever the source of your automatic responses, the idea is to shift from automatic to conscious. Often this process requires the help of a guide, whether that person is a friend, mentor, spiritual leader, shaman, therapist, or psychiatrist. Regardless of your chosen guide, becoming more aware of your own internal process and communicating with others more effectively is a completely achievable goal. As with so many things, it takes commitment and active practice.
One communication strategy that I and many therapist-types will share with others looks like this: I feel ____________ when ____________. You may hear this referred to as an “I statement,” because the idea is to get away from making assumptions about others in favor of discussing only your own feelings and observations. The simplicity of this statement is deceiving. This is because, again, you have to know what you feel before you let all the other junk racing through your mind just pour out. Marshall Rosenberg, the creator of the Nonviolent Communication (NVC) method, adds another step to this statement, encouraging the speaker to identify what needs/wants trigger the feelings being expressed. I really like this extended “I statement” because I believe it helps the speaker focus in on their own needs and how those needs create emotional responses. So instead of saying, “It hurts my feelings when you don’t want to spend time with me!!” one might instead say, “I felt hurt when you said you have other plans, because I need to know that my interests are important to you.” Yes, I know, this latter statement is longer and perhaps more tedious. But this longer, more conscientious statement makes it easier for the listener to truly hear the speaker. So instead of the defensive response, “Oh, get over yourself, you’re just being sensitive!” the listener will hopefully access her/his own compassionate nature and offer an empathetic response. This is probably because “you don’t want to spend time with me!” sounds like a judgment at best and an attack at worst. The NVC-inspired statement is simply an expression of the speaker’s emotions and thought process. It’s the ultimate in honestly expressing what’s going on inside, without accidentally (or on purpose) attacking others.
If you are intrigued by this brief glimpse into the possibilities of Nonviolent Communication, here are some links:
– Center for Nonviolent Communication
– Nonviolent Communication: A Language of Life (Book)
– Nonviolent Communication Companion Workbook